Do I have to change my phone number?
No, we have options where you can divert your current number or you can use a new number provided by us.
How does call answering work?
When we receive a call for you, a visual identification name will appear on our systems allowing a qualified staff member to answer your call in your company name.
How is the information forwarded to you?
You can choose the method which suits you best. We can e-mail and/or text you to get the information to you whenever you desire whether it be straight away or at a certain time of the day that is convenient to you.
Can I divert my calls just sometimes?
Yes, you can simply switch on divert if you are busy or need some free time to address other situations. We will handle the overflow.
How much information do we pass on to your clients?
All businesses are different and require different responses. It is entirely your decision on how much information you would like us to pass on or collect.
What happens when we are asked a question that we can't answer?
If we get a query that we can't answer, we will politely tell the customer that you are unavailable and will contact them as soon as you are free.
Do callers realise they are talking to a third party?
No, our telephone system ensures callers are greeted with only your company name. We get to know your customers and they get to know us.
How does diary management work?
We can arrange your appointments over the telephone and send reminder text messages in advance to your clients reducing missed or cancelled appointments. You decide how far in advance and how often you want your appointments scheduled.
Can I add or change my appointment schedule?
Yes, we will set up a system whereby you can see, access and edit your schedule from any computer in any location using your personal log-in details. We can also arrange to get access to your current diary system.
What happens after hours?
You can choose to opt for an out of hours answering machine. A voice message is taken and a clip of the message is instantly sent to your inbox.
Can I use this service on a short term basis?
Yes. We have options for you when staff members are sick or on holidays and you require short term cover. We also provide seasonal cover for businesses operating at specific times of the year.
Do I have to enter into a contract?
No, we don't have any minimum term contracts.
How do I make payments?
After your free trial, we will tailor make a package that best suits your needs. Then payments need to be made on a monthly basis in advance of service by standing order, bank transfer or cheque.
No, we have options where you can divert your current number or you can use a new number provided by us.
How does call answering work?
When we receive a call for you, a visual identification name will appear on our systems allowing a qualified staff member to answer your call in your company name.
How is the information forwarded to you?
You can choose the method which suits you best. We can e-mail and/or text you to get the information to you whenever you desire whether it be straight away or at a certain time of the day that is convenient to you.
Can I divert my calls just sometimes?
Yes, you can simply switch on divert if you are busy or need some free time to address other situations. We will handle the overflow.
How much information do we pass on to your clients?
All businesses are different and require different responses. It is entirely your decision on how much information you would like us to pass on or collect.
What happens when we are asked a question that we can't answer?
If we get a query that we can't answer, we will politely tell the customer that you are unavailable and will contact them as soon as you are free.
Do callers realise they are talking to a third party?
No, our telephone system ensures callers are greeted with only your company name. We get to know your customers and they get to know us.
How does diary management work?
We can arrange your appointments over the telephone and send reminder text messages in advance to your clients reducing missed or cancelled appointments. You decide how far in advance and how often you want your appointments scheduled.
Can I add or change my appointment schedule?
Yes, we will set up a system whereby you can see, access and edit your schedule from any computer in any location using your personal log-in details. We can also arrange to get access to your current diary system.
What happens after hours?
You can choose to opt for an out of hours answering machine. A voice message is taken and a clip of the message is instantly sent to your inbox.
Can I use this service on a short term basis?
Yes. We have options for you when staff members are sick or on holidays and you require short term cover. We also provide seasonal cover for businesses operating at specific times of the year.
Do I have to enter into a contract?
No, we don't have any minimum term contracts.
How do I make payments?
After your free trial, we will tailor make a package that best suits your needs. Then payments need to be made on a monthly basis in advance of service by standing order, bank transfer or cheque.
If you have any further queries, please contact us.
